Wow air acquires Iceland Express – Reykjavik Forum

I booked to travel to Iceland[1] next Easter with Iceland Express two weeks before Wow Air bought them out.

Contrary to Wow Airs claims in their press release stating that; “Little or no disruption will be caused for Iceland Express ticket holders and WOW air will ensure that all obligations to Iceland Express customers are met, “ existing customers are in fact at the risk of total disruption to their travel plans.

My original flights[2] were LGW to KEF at 22.25 the evening before Good Friday and returning at 17.50 Bank Holiday Monday. These flights[3] NO LONGER EXIST and have been cancelled. My replacement outward flight[4] now leaves mid afternoon, so I will now have to take an unpaid day off work.

My return flight[5] now departs at 09.00 and as I was to be returning from Hofn[6] that day, it has thrown my schedule completely out. I will also have to reschedule other accommodation, car hire[7], UK car[8] parking and my Blue Lagoon[9] booking. (I booked everything early because Easter in Iceland is a massive holiday and I wanted to ensure that I got my first choices).

To make matters worse, if I had waited two weeks and booked the flights[10] that Wow Air are intent on transferring me to instead, I would have saved £97!

So their promise is rather hollow in my case, as their obligations currently come down to inconvenience and overcharging.

I am in the process of putting this point to them and hopefully there will be some kind of mutual compromise (such as at least refunding me the difference in the cost of the flights[11]).

I will keep you all informed.

References

  1. ^ Iceland (www.tripadvisor.com)
  2. ^ flights (www.tripadvisor.com)
  3. ^ flights (www.tripadvisor.com)
  4. ^ flight (www.tripadvisor.com)
  5. ^ flight (www.tripadvisor.com)
  6. ^ Hofn (www.tripadvisor.com)
  7. ^ car hire (www.tripadvisor.com)
  8. ^ car (www.tripadvisor.com)
  9. ^ Blue Lagoon (www.tripadvisor.com)
  10. ^ flights (www.tripadvisor.com)
  11. ^ flights (www.tripadvisor.com)

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